PDF Software Development, Training and More. You may even consider running Adobe's Cleaner application to make sure that nothing from your old installation remains on the system: You an also lookup your serial number on the "My Products" page: Īnd, if the download via "My Orders" does not work, you can find the installer here: If you are running Acrobat, it gets a bit more involved if you don't have access to your installer: You can lookup and re-download your version of Acrobat via the "My Orders" page on Adobe's website: When I open the same document in Acrobat Reader and click the digital signature area, I see this prompt. When I click on the digital signature area in Adobe Acrobat Pro DC, I get a grayed out screen. I have tried changing the signature, opening in different acrobat programmes (reader and acrobat pro) and consulting your forums to no avail. I downloaded a fresh copy of the form to be signed. I have saved a digital signature which has worked in the past but recently when I go to use it (place signature) it disappears when I place it on the document to sign. ![]() ![]() If you are running the free Adobe Reader, just uninstall, download a fresh installer and re-install. I uninstalled the Adobe CC suite last week and reinstalled everything. If this does not fix your problem, you may have to re-install your software. Determine where the signature fields are and if theres not a space provided, place signature in a conspicuous spot on the document. If you are on a Windows system, use the Repair option in the Help menu.
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